• Q: Do you offer custom or personalized products?
    A: Yes! Many of our products can be customized. If the listing mentions personalization, you’ll be able to add your message or request at checkout. Have a special request? Contact us!

    Q: I made a mistake on my order — can I update it?
    A: If your order hasn’t gone into production yet, we’ll do our best to update it. Please email us within 12 hours of ordering.

  • Q: How long does it take to process and ship my order?
    A: Processing time is usually 3–5 business days (not including weekends). Shipping typically takes 2–7 business days depending on your location and shipping method.

    Q: Do you offer rush orders?
    A: Yes! If you need something urgently, reach out first. A rush fee may apply depending on production timelines.

    Q: Do you ship internationally?
    A: Currently, we ship within the U.S., but international shipping options are in the works. Stay tuned!

  • Q: What payment methods do you accept?
    A: We accept all major credit and debit cards, as well as Klarna and Afterpay for flexible, pay-later options. Whether you're paying now or over time, Shop BCH offers secure, accessible checkout for every customer.

    Q: Is your website secure?
    A: Absolutely. We use encrypted checkout and trusted processors to ensure your information is protected every step of the way.

  • Q: Do you accept returns or exchanges?
    A: Due to the handmade and personalized nature of our products, we do not accept returns. However, if your item arrives damaged or incorrect, contact us within 3 days of delivery — we’ll make it right.

    Q: What if my item arrives damaged or wrong?
    A: Email us a photo within 72 hours of delivery. We’ll assess the issue and provide a resolution — typically a replacement or shop credit.

  • Q: Can I send items as a gift?
    A: Yes! You can include a gift message at checkout. All of our items are packaged beautifully and ready to brighten someone’s day.

    Q: Do you offer bulk pricing for schools, events, or teams?
    A: We love big moments. Contact us for custom quotes or wholesale requests — especially for schools, educators, and event gifting.

  • Email us at hello@shopsbch.com or send us a DM on Instagram @shop.bch — we’re real people who care about your experience.